Privacy Policy

Effective Date: 01/07/2026
Last Updated: 01/07/2026

Introduction

GRAMY Hospital (“GRAMY Hospital,” “Hospital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, and protect information when you visit or use the GRAMY Hospital website (the “Website” or “Site”), submit an enquiry, request an appointment, use our online services, or otherwise interact with us through the Website.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Policy, please refrain from using the Website or submitting your personal information through it.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the GRAMY Hospital Website and related online features, including:

Website visits and browsing activity.
Online appointment requests.
Enquiry and contact forms.
Callback requests.
Patient or user registration, where applicable.
Information submitted through online services or portals, where available.
Communications submitted through the Website.
Other interactions you may have with GRAMY Hospital through the Website.

This Privacy Policy does not necessarily apply to information collected through other channels unless specifically stated. Separate privacy notices or policies may apply to certain hospital services, applications, patient portals, or third-party platforms.

2. Information We Collect

Depending on how you interact with the Website, we may collect different types of information.

2.1 Personal Information

Personal information may include information that can identify or reasonably be associated with you, such as:

Full name.
Age or date of birth.
Gender, where required.
Contact number.
Email address.
Postal or communication address.
Appointment-related information.
Information submitted through enquiry or callback forms.
Other information that you voluntarily provide to us.

You are responsible for ensuring that the information you provide is accurate and up to date.

2.2 Health or Medical Information

Where necessary for providing healthcare-related services or responding to your request, we may collect information relating to your health or medical requirements.

Depending on the service you use, this may include:

Medical history or relevant health information.
Symptoms or health-related concerns.
Information relating to appointments or consultations.
Reports, prescriptions, or other medical documents submitted through an authorized online service.
Other information necessary for providing or coordinating healthcare services.

We treat health and medical information with appropriate care and confidentiality and process it only for legitimate purposes connected with healthcare services, administration, legal obligations, or other purposes permitted by applicable law.

2.3 Technical and Usage Information

When you visit the Website, certain technical information may be collected automatically, including:

IP address.
Browser type and version.
Device type.
Operating system.
Date and time of access.
Pages visited.
Website navigation and usage information.
Referring website or source.
Other technical information required for website security and performance.

This information may be collected through cookies, server logs, analytics tools, or similar technologies.

3. How We Collect Information

We may collect information:

Directly from you when you submit forms or requests.
When you request or schedule an appointment.
When you contact us through the Website.
When you request a callback or other assistance.
When you use patient-related online services, where available.
Automatically when you browse or interact with the Website.
From authorized service providers or third parties where permitted by applicable law.

We aim to collect only information that is reasonably necessary for the relevant purpose.

4. How We Use Your Information

GRAMY Hospital may use the information collected through the Website for legitimate purposes, including:

Responding to your enquiries and requests.
Scheduling, confirming, or managing appointments.
Providing information about hospital services and facilities.
Facilitating communication with doctors, departments, or hospital representatives.
Providing or coordinating healthcare-related services where applicable.
Managing patient or user accounts, where applicable.
Improving our Website, services, and user experience.
Maintaining Website security and preventing unauthorized activity.
Sending service-related communications.
Conducting administrative and operational activities.
Complying with applicable legal and regulatory requirements.
Maintaining appropriate records.
Protecting the rights, safety, and security of our patients, users, employees, and the Hospital.

Where permitted by applicable law, we may also use information for other purposes that are compatible with the purpose for which the information was collected.

5. Appointment and Enquiry Information

When you submit an appointment request, enquiry, callback request, or similar form through the Website, the information provided may be accessed by authorized personnel for the purpose of responding to your request.

Submitting an online request does not necessarily mean that an appointment has been confirmed. Appointment confirmation may require additional communication from GRAMY Hospital or the concerned healthcare provider.

Please avoid submitting sensitive medical information through general enquiry forms unless specifically requested or the relevant form is designed to securely collect such information.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may help us:

Remember user preferences.
Understand how visitors use the Website.
Improve Website performance.
Monitor Website traffic and usage.
Identify and prevent certain security issues.
Support analytics and Website functionality.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some Website features.

Where required by applicable law, appropriate consent mechanisms may be provided for certain types of cookies or tracking technologies.

7. Sharing and Disclosure of Information

GRAMY Hospital does not intend to sell your personal information.

We may disclose or share information with appropriate parties where reasonably necessary for legitimate purposes, including:

Healthcare Professionals and Hospital Personnel

Information may be shared with authorized doctors, nurses, medical professionals, hospital departments, and other personnel involved in providing or coordinating healthcare services.

Service Providers

We may engage trusted third-party service providers to support Website hosting, technology, appointment management, communications, analytics, security, payment processing, or other operational functions.

Such service providers may access information only to the extent reasonably necessary to perform their services and subject to appropriate contractual or other safeguards.

Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, legal process, or governmental authority.

Protection of Rights and Safety

Information may also be disclosed where reasonably necessary to protect the rights, safety, property, or security of GRAMY Hospital, our patients, users, employees, or other persons.

8. Third-Party Services and Links

The Website may contain links to third-party websites, applications, payment platforms, healthcare services, or other external resources.

Third-party websites operate independently and may have their own privacy policies and terms. GRAMY Hospital is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

9. Data Security

GRAMY Hospital takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or through the Website.

10. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, fulfilling legal and regulatory obligations, resolving disputes, and enforcing our agreements and policies.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it is processed.

Where information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable laws and our internal policies.

11. Your Rights and Choices

Depending on applicable law, you may have certain rights relating to your personal information, which may include the right to:

Request information about how your personal data is processed.
Request access to certain personal information held by us.
Request correction or updating of inaccurate or incomplete information.
Request deletion of information where permitted by applicable law.
Withdraw consent where processing is based on consent, subject to applicable limitations.
Raise concerns or submit a grievance regarding the handling of your personal information.

Requests may be subject to verification and applicable legal or regulatory requirements.

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided in the Contact Us section below.

12. Children’s Privacy

The Website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent, guardian, or other legally authorized person, where required.

Where healthcare services are provided to minors, information may be collected and processed as necessary for providing such services and in accordance with applicable laws and regulations.

If you believe that a child has provided personal information through the Website inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Communications

If you provide your contact details, GRAMY Hospital may use them to communicate with you regarding:

Appointment requests and confirmations.
Enquiries or callback requests.
Healthcare-related services you have requested.
Important service or administrative communications.
Other communications permitted by applicable law and, where required, based on your consent.

Where applicable, you may have the option to opt out of certain non-essential communications. Service-related or legally required communications may continue where necessary.

14. Data Transfers and Processing

Depending on the technology, service providers, or systems used by GRAMY Hospital, personal information may be processed or stored on systems operated by third-party service providers.

Where information is transferred, stored, or processed outside your location, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

15. Accuracy of Information

We rely on users to provide accurate and complete information.

If your personal information changes or you become aware that information provided to us is inaccurate or incomplete, you may contact us to request an appropriate correction or update, subject to applicable law and verification requirements.

16. Changes to This Privacy Policy

GRAMY Hospital may update this Privacy Policy from time to time to reflect changes in our services, Website practices, technology, legal requirements, or privacy practices.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Grievance Redressal and Privacy Concerns

If you have a question, concern, complaint, or request regarding the collection or use of your personal information, please contact GRAMY Hospital using the details below.

Where applicable, we will review and address privacy-related concerns in accordance with our internal procedures and applicable laws.

Grievance/Privacy Contact: Gramy Hospital
Email: care@gramyhospital.com
Phone: +91 22-35347300
Address: WR7G+PFC, Sidhwa Estate, Azad Nagar, Colaba, Mumbai, Maharashtra 400005

18. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, you may contact:

GRAMY Hospital
Address: WR7G+PFC, Sidhwa Estate, Azad Nagar, Colaba, Mumbai, Maharashtra 400005
Phone: +91 22-35347300
Email: care@gramyhospital.com
Website: https://gramyhospital.com/

19. Acknowledgement

By accessing or using the GRAMY Hospital Website, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law for a particular type of processing, GRAMY Hospital will seek such consent through an appropriate mechanism.