Introduction
At Gramy Hospital (“Gramy”, “we”, “our”, or “us”), we are committed to safeguarding the privacy, confidentiality, and security of the personal information entrusted to us. We understand the importance of protecting your personal and health-related data when you interact with our hospital, website, digital platforms, healthcare services, or support teams.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information. By accessing our website, booking appointments, seeking medical services, or interacting with Gramy Hospital in any manner, you acknowledge and agree to the practices described in this Privacy Policy.
Scope
This Privacy Policy applies to all personal information collected through:
- Gramy Hospital’s website and digital platforms
- Appointment booking systems and patient portals
- In-person interactions at our hospital facilities
- Teleconsultation and online healthcare services
- Feedback forms, surveys, and communication channels
- Health camps, awareness programs, and community outreach initiatives
This Policy applies to patients, visitors, attendants, caregivers, guardians, job applicants, service providers, and all individuals who interact with Gramy Hospital.
This Privacy Policy does not apply to third-party websites, applications, or services linked through our website. We encourage users to review the privacy policies of such third-party platforms separately.
Information We Collect
To provide quality healthcare services and improve patient experience, we may collect the following information:
Personal Information
- Full name
- Date of birth
- Gender
- Contact details, including phone number, email address, and residential address
- Government-issued identification details
- Emergency contact information
- Insurance information
- Financial and payment details
Health Information
- Medical history
- Current health conditions
- Diagnostic reports
- Laboratory results
- Prescriptions and treatment records
- Hospital admission and discharge details
- Clinical notes and healthcare records
Digital Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Website usage data
- Cookies and similar tracking technologies
- Online interactions and preferences
Information from Other Sources
We may receive information through:
- Referring physicians
- Diagnostic laboratories
- Insurance providers
- Healthcare partners
- Family members or authorised representatives
Purpose of Data Collection
Gramy Hospital collects and processes personal information for legitimate healthcare and operational purposes, including:
Healthcare Services
- Patient registration and identification
- Medical consultations and treatment
- Diagnostic and laboratory services
- Emergency care and hospital admissions
- Follow-up care and health record management
Administrative Purposes
- Appointment scheduling and management
- Billing and payment processing
- Insurance claim support
- Patient communication and support services
Quality Improvement
- Patient satisfaction surveys
- Service improvement initiatives
- Internal audits and quality assurance programs
Communication
We may contact you regarding:
- Appointment reminders
- Test results
- Treatment updates
- Health alerts and preventive care information
- Billing and payment notifications
- Important hospital announcements
Legal and Regulatory Compliance
We may process information to:
- Meet legal and regulatory requirements
- Maintain medical records as required by law
- Respond to lawful requests from authorities
- Protect patient safety and hospital operations
Sharing of Information
Gramy Hospital respects your privacy and does not sell, rent, or trade personal information.
We may share information only in the following circumstances:
Healthcare Providers
Information may be shared with doctors, specialists, nurses, laboratories, and healthcare professionals involved in your treatment and care.
Service Providers
We may engage trusted third-party service providers for:
- Information technology services
- Payment processing
- Appointment management
- Communication services
- Cloud storage and data management
These providers are contractually required to maintain confidentiality and use information only for authorised purposes.
Insurance and Financial Partners
Information may be shared with insurance companies, TPAs, and financial institutions for claim processing and payment-related activities.
Legal and Regulatory Authorities
We may disclose information when required by law, court orders, government regulations, or public health requirements.
Emergency Situations
In emergencies, information may be shared with healthcare providers, emergency responders, or authorised family members when necessary to protect health and safety.
Business Transactions
In the event of a merger, acquisition, restructuring, or similar corporate transaction, information may be transferred subject to appropriate confidentiality and data protection measures.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand user preferences
- Analyse website performance
- Enhance user experience
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
Data Storage and Retention
We retain personal information only for as long as necessary to:
- Provide healthcare services
- Fulfil legal and regulatory obligations
- Maintain medical records
- Resolve disputes and enforce agreements
Once information is no longer required, it is securely deleted, anonymised, or archived in accordance with applicable laws and hospital policies.
Data Security
Gramy Hospital implements appropriate technical, administrative, and physical safeguards to protect personal information against:
- Unauthorised access
- Loss or theft
- Misuse
- Alteration
- Disclosure
We regularly review and update our security practices to maintain the confidentiality and integrity of patient information.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request updates to your information
- Withdraw consent where applicable
- Raise concerns regarding the use of your personal data
Requests may be submitted through the contact information provided below.
Changes to this Privacy Policy
Gramy Hospital reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the revised effective date.
We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Gramy Hospital
Email: info@gramyhospital.com
Website: www.gramyhospital.com
Address: Azad Nagar, Colaba, Mumbai, Maharashtra 400005
Last Updated: June 2026